When you work in customer service, particularly customer service in the food industry, you deal with some special people. Many customers are kind and polite, but some are not. Some are truly awful. We’re talking insult-hurling, drink-throwing awful.
Read on for some shockingly rude things customers have said and done to food industry workers.
44. Never Mess With Us
I used to work in a Chinese takeaway restaurant as counter staff and one day I was training a new girl about the prices and how to write orders, etc. This was in a small rural village, so you already know everyone was pretty backward. A guy came in just being an all-around piece of garbage and making a pest of himself as I was trying to teach the new girl, asking stupid questions on and on.
He eventually got annoyed with being the only customer in the shop and asked me why I wasn’t working. I explain that I was, in fact, working as I was training the new girl. He responded with, “You’re a woman, shouldn’t you be cooking or cleaning or something?” I quickly responded with, “Did your mommy never teach you not to tick off people who can spit in your food?” He sat down and didn’t say another word until his food was ready. My manager laughed.
43. Loss Of Appetite
When I went to university, I worked at Taco Bell. Usually, I worked the drive-through. One night, a car pulled up to receive their order, and the driver stated, “I thought I was hungry, then I got a look at you. I think I lost my appetite.” While handing her the change that was due, I remarked, “And I thought I left a town of incompetent hicks, bound for a city with more intelligence and culture. I guess I was wrong, about that.”
The next day, the customer showed up to the restaurant and complained to my boss that I was “rude to her.” I explained the situation. My boss smiled, looked at me, and said, “Yup. Still one of my best employees!” I apologized to my boss, later, for the trouble I may have caused. He told me that my witty comeback was nothing compared to what he may have done. Sounds like my customer was lucky I’m just ugly. I could have been ugly AND mean, like my boss.
42. I Have A Bigger … Too!
When I was younger, I worked as a bartender. Usually, people were very polite even if the bar I worked for was not a lovely place. One night, a guy came in with his girlfriend and asked me to prepare some drinks for them. While I was doing my job, the guy was talking with his girlfriend about the bar. He was not very delighted to be there and I really did not understand why they came in the first place if they did not like it. After a few minutes, this guy said to me, “Hey, monkey, do I have to wait five hours to get those drinks?” (my ears are quite big). I told him they’ll be ready in a couple of minutes.
After a few minutes I gave him the drinks, and he told me, “You have a very big nose, why don’t you use it as a third hand?” (my nose is big, indeed). I answered him: “I have big ears, I have a big nose; you can easily see it, but I also have something else much bigger, but you must ask your mother about it, she will tell you.” The next thing I remember was a bottle to my head.
41. Do The Math
When I was in high school and college, I used to spend my summers waiting tables. Once, a group walked in to be seated. As is customary, I asked how many were in the party. I could easily see that there were six of them, but I always asked the total in case more people were on the way. One woman said, “Four adults and two children.” A man, I assume her husband, then sputtered: “That makes six total.” I didn’t really think anything of it until I heard him turn to his wife and say quietly (but not so quietly that I couldn’t hear), “You have to make it clear for the waitress; she might not be able to add them.”
I turned to him and with the sweetest smile said, “Oh don’t worry. I just wait tables over the summer. During the school year, I attend the Oregon Institute of Technology where I’m double majoring in Civil Engineering and Applied Mathematics. I know that two plus four equals six.” I kindly showed them to their seats and they ended up giving a very generous tip.
40. Some People Should Not Be Allowed To Breed
I was a server at a 24-hour pancake place and I worked the graveyard shift so I could still go to school full time. One time, I had an idiot come in with his wife, brother, and two kids and they were being totally obnoxious. After dealing with these crazy rude people, I was sweeping the dining room and doing other cleaning stuff since they were the only people in the restaurant. The dad didn’t say this directly to me, but he said it loud enough that I could blatantly hear: “That’s why you two need to stay in school. So you don’t end up a dolt waiting tables like her.”
I seriously had to go into the kitchen and cry. I was working so hard to afford my education and this guy had the nerve to insult me like that when he has no idea what my situation was. To add insult to injury, I got a $5 tip on an $80+ bill.
39. “Wow! You Can Count!”
I was a hostess at a restaurant when a guy came in with a lady, so I asked, “For two?” because you know, sometimes parties arrive separately. He responded, “Wow! You can count!”
The best I could manage while trying to keep my job was, “I sure hope so since I just graduated with a 3.85 GPA!” Of course, it’s just you and your wife you idiot, no one else wants to be in your presence that long.
38. The Old Man With His Pervy Mouth
I was working at one of those corporate events, serving champagne on trays and canapés. It’s zero-hour contract work, so I only chose those events when I had to. Me and four other girls were lined up at the entrance of the room, with trays full of cocktails or champagne. There, an old man in a suit comes up to us, takes a gin and tonic from the tray, and enunciated loudly: “You all look like virgins waiting to be ‘banged’.”
And off he goes, lost in the 700+ people, leaving 5 girls worried and shocked, unable to move until one of us had an emptied tray. When this happened, we reported it to the manager, but we were unable to locate the old man in the crowd. Still quite shaken up by the idea of having this old man there, potentially drunk and dangerous
37. Who’s The Daddy?
My sister-in-law was working at Taco Bell when she was quite visibly pregnant. She and my brother had been married for a few years and were excited about the planned baby.
One day, she had a customer notice that she was pregnant and ask, “Are you sure you know who the father of that baby is?” She didn’t miss a beat with her wiseacre response of, “I’m waiting to see what color the kid is first!”
36. Talking About IQ
The first job I ever had was working at McDonald’s the summer before I started college. It was my last week there since school was starting soon, and it had been a long day so I was tired and ready to be done with work. Unfortunately, I was so tired that when I went to hand a guy his change out the window, I dropped a few coins on the ground. I immediately offered to replace the coins out of my own pocket.
The guy proceeded to open his hands up and just drop the rest of the coins on the ground while yelling at me about how nobody working at McDonald’s has an IQ over 8, and that I’m probably just a dumb tramp with multiple kids from different dads who will go nowhere in life. I am not proud to say that I lost it and screamed at him. I slammed the window shut and went and told my manager what happened. I’d like to say things worked out in my favor, but the manager sided with the customer and I just walked out. I did not finish my last week there.
35. Power Tripping At Its Finest
The owner of a coffee shop I worked at came in during a particularly busy rush on a Sunday which was one of our busiest days. After serving him, he told me he wished he could go back in time and break my parents up so I was never born because it was the worst service he had ever had.
Mind you, I paid extra attention to his table because he’s the owner. After telling him that he needed to be a little more patient because I was the only server and it was very busy, he said that if he was a paying customer he’d make me pay for the meal and then said something like he couldn’t believe I could tie my shoes in the morning considering how bad I was at serving. I told him to fire me then and he balked. I worked there for another year without a word from him.
I’m working in a high-end steak house in Las Vegas. Part of my job is to promote wine. People from various parts of the country were in town for the rodeo. A party of six comes in. At the head of the table is this over-sized, long-bearded, ZZ-Tolooking man in overalls. YES, overalls. I never judge a guest by how he or she is dressed because you never can tell who has money and who doesn’t and every diner deserves great service…or so I thought.
I proceed to introduce our promotional wine, the Twomey Merlot. I continue to declare, “It’s one of the finest new wines on the market from Silver Oak Vineyards” (a well-known winery in the restaurant business). The man at the head of the table asks, “How much does it cost”? I tell him the price and he continues, “For that price you need to get on your knees and ‘give me head!’” Now, I’m busy. I have four other tables. It’s Saturday night, during convention season, in the middle of our dinner rush. All I could do is reply, “If you were halfway decent looking, I’d do it for FREE.” The table bursts out laughing, the man orders two bottles of the $142 bottle of wine, and I pass the table off to my partner. Why do people think it’s acceptable to treat waitresses like hookers?
33. From 0 To 100 Real Quick
I was working as a waiter (male, age 19 at the time) on a Saturday night at a Tex-Mex family restaurant. A group of six came in, five of whom were 30-somethings and then an older lady in her 60s. Everyone was having a great time, but something about the lady’s order didn’t come out right. I offered to take it back to the cooks and get it fixed, but she proceeded to tell me how she hopes every future relationship I have fails and I that have a miserable life.
I was completely taken back and had no words to say to this woman whose soul was obviously black as tar. I looked at the younger, friendlier individuals at her table and they told me to ignore her. But this was four years ago and I still think about what she said. Was it something I did? Was the burrito that bad? I don’t get it.
32. “You Don’t Have To Thank Her Honey; That’s Her Job”
When I brought the food out, the little girl said, “Thank you.” The mother responded, “You don’t have to thank her honey; that’s her job.”
It was the point at which I would have told the little girl, “The next time Mother’s Day rolls around, don’t do jack crap for your mother. It’s her job to raise you, after all.”
31. Relationship Goals?
I’m a hostess at a restaurant and we only take reservations for parties of eight or larger. A lady walks in and tells me she has a reservation for six. I tell her that we didn’t have the reservation taken, but I am more than happy to get her a table immediately. Her husband decides to make a little joke, and she turns to him and shouts, “Honey! Don’t make smart jokes in front of them. They are hostesses; they don’t understand smart things.” After that, I was already very annoyed, and I took her to a table. As a rule in our restaurant, we have to wait for the guest to take the menus from us, and we can’t set them down on the table. So I am holding out the menu for this witch and she looks at me, scoffs, and says, “Hey! Do you know how to do your SIMPLE job?! Put the menu on the dang table.” So I set it on the table and leave.
My manager comes over to see me fuming after what this lady said. So he approached the table and says, “Excuse me, ma’am? We are going to have to ask you to leave our restaurant and never return. We don’t allow people to harass our employees in such a way. Thank you.” I gave her a big “Have a FABULOUS day ma’am,” with a smirk.
When I was 15 years old, I got my first job at Burger King. Literally the second day on the job, a woman and her three kids pulled up in the drive-through. Still being naive and thinking everyone was a good person, I happily greeted them. She asked for three ice cream cones for her kids and I made them and handed each one to her. I even did the cool thing and stacked them up. I did not want to be one of those servers who made small cones. Then she said “now” and all three of her kids threw ice cream at me. The oldest one was probably 13, and the younger ones looked about 11 and nine. What a crappy person.
I started treating customers differently after that. Nice, but cautious. And that cautiousness actually worked out for me because one day a lady tried to throw a soda at me through the window. I was ready and closed it right away. She wanted diet apparently, and I gave her regular, because that is what she initially asked for. I have also had customers try to steal things behind the counter, yell racial slurs and one customer took a piss on the floor. People are cruel sometimes.
29. “Did You Even Finish High School?”
I used to work at Wendy’s. Once a woman came up and gave me the most complicated, ridiculous order I’ve ever heard. She was so indecisive and couldn’t decide what she wanted, and she kept changing things. Plus, we had the oldest cash registers in Wendy’s history (from the 1960s, I’m not kidding; it took five buttons just to order a small drink). Finally, she finished, I ran through her order with her STEP BY STEP and she approved it. It took us a while to get the order done, it was close to an $85 order. I reviewed her receipt step by step again, made sure everything was in the bags and gave her the food.
Around fifteen minutes later, she comes storming in, holding a bag of fries, saying “This isn’t what I ordered you stupid freaking brat! Did you even finish high school or are you a pathetic drop out smack-dealing idiot? You are so beyond incompetent. I ordered seven large fries, not six. Give me my other fry before I set you on fire!” I wish I was overreacting. I will never forget those words. Side note, I was an Honors Student at a Big Ten University at the time. I was shocked. One of my co-workers took the fries out one at a time and counted them (there were seven). I don’t remember exactly what he said, but it involved asking the woman where she learned to count. I will always be respectful to people who work in fast food. ALWAYS.
28. Not All Questions Deserves An Answer
When I was 16, I had a job at a bakery. It was my first day and I was serving a man behind the counter and he requested a specific type of muffin. Because it was my first day, I was still learning the various types and I couldn’t see the signs in front that described which muffin was what flavor. We were the only two people in the store. I pointed to the one that I thought was the one he mentioned and asked, “Do you mean this one?” I had picked the correct one, but I wanted it to be sure before I put it in the bag to ring him up. His eyes darkened as if I had told him I had killed his puppy. He looked at me with disdain, as if I were a mere maggot feeding off a larger maggot. The corners of his mouth turned down. “Yes, that one. Did you graduate high school?” he asked. Wow, I was completely blown away at the nerve of this fully grown man. I ignored him and proceeded to cheerfully ring him up. “I asked you a question,” he said in an authoritative tone. He saw me as an inferior human being, and he wanted to make sure I knew it.
I looked him in the eye and said, “Sir, I am only 16 years old and I am a junior. I am not old enough to have graduated.” I was floored that someone could be so rude, especially since I was just being thorough. I later told my shift manager about the exchange and she informed me that I never had to take that kind of abuse. Under those circumstances, I was allowed to tell the person to get out of the store and never come back. Fortunately, while I had some rude customers, I never had anything on that level again.
27. Extra Mayo, Please?
I work at Publix. I was working the deli one day when a lady in a mart cart rode up into the sub line and asked for a sub. I got the bread ready and asked her if she wanted mayo on it. She tells me to put extra mayo on the bread. After that, I got the meats she wanted, as I put them on the bread, she told me to put more mayo on the meat, which I did. I put the cheese on the meat, and she asked for more mayo on the cheese. At this point, I’d used about half of the container of mayo I had. After I put all the veggies on her sub, she asked me if we sell our mayo. I told her I would have to ask, to which she told me that she likes to spread mayo on after each bite… I accidentally made a gag motion. She got super mad at me, grabbed her sub and left.
The next day, I was working in the bakery when the same lady came in. She saw me and asked if I worked in the bakery. I told her yes, that this is where I was hired. She told me that she thought only smart people worked in the bakery, but she guessed that idiots could work there too. She asked for two donuts to which I replied, “Would you like some mayo on those?” I haven’t seen her since… she probably had a heart attack from all the mayo in her bloodstream.
26. Chill Dude, It’s Just A Beer
My cousin had a job as a waitress. She spilled a glass of beer on the floor during her first week there. The guy who had ordered the beer got extremely mad and yelled a ton of insults. But the worst one was, “Retards like you who can’t hold a freaking glass ought to be put down.”
I don’t understand why he reacted that way. I mean, he’s not gonna be charged for the beer the waitress dropped. People are strange.
25. No Exception For You, Doc
I was working as a chef in a fancy fast food restaurant (better than McDonald’s but not quite restaurant level). It was an open kitchen and we closed an hour beforehand and were cleaning up, and someone went out for a smoke and forgot to lock the door.
A guy came in and asked if he could have some food; we said no. He was like, “Can’t you make an exception? I’m a doctor.” We were like, “Sorry but we really can’t” and the guy then said, “Are you guys just bitter because you’re minimum wage workers and I’m a doctor?” We were like nope, we closed an hour ago, all the food that’s left is put away, the fryers are cold and the grill is off and cleaned down, he replied, “Stop being lazy and turn them back on.”
24. The Whole Establishment Is Crap
One time when I was waitressing and serving the owner’s cousin, I asked if he would like anything for dessert. He told me he would like to bend me over the counter for dessert. Also, the owners were degenerates; the wife got wasted and peed outside the restaurant in broad daylight, and the husband was a perv and would come in every morning and sit and drink coffee and talk down to me like I was a piece of meat in front of the customers.
After a while, I wouldn’t even acknowledge his comments. I was eventually fired because the manager heard me tell another waitress, “This is bullcrap.” As she was firing me, she told me that she knew I just really wanted to spend some time at home with my three kids for the summer and that she was giving me that opportunity. I’m a single mom. Eff you Candice and eff you Bob and Pam. I still spit when I drive by that craphole. I was later told by another waitress that they miss me because I actually found work to do when it was dead instead of standing around with my thumb up my butt like half of their staff.
23. Band-Aids Will Make You An Addict?
I was working at a place with a deep fryer and accidentally burned the back of my hand badly. I kept working, but open wounds had to be covered so I taped gauze on it. A week went by with no problems and I’d healed enough for me to go down to a couple of large Band-Aids.
After I took someone’s money and handed them their food, they called back and told my manager I was probably an addict because of my Band-Aids. I’m about as straight edge as it gets, so my manager told me that she took pleasure in telling the lady the truth about my burn, to which she just replied, “Oh,” and hung up.
22. Hey Mrs. DJ, Can I Make A Request?
In high school, I worked in a coffee shop. When it was slow, I would clean equipment and sing, often getting tons of genuine compliments from customers (one regular in particular even asked if I’d take song requests since he was there so often).
Until one old bat went directly to my manager to ask him for my schedule. “I need to know exactly what days she’s working so I know exactly what days not to be here” because she didn’t like my singing.
21. Your Snapping Game Won’t Always Work
Any barista from Starbucks has a wealth of stories about entitled customers who all have the “I want to speak to your manager haircut/attitude.” This woman who had a daughter in the middle school up the street from my store would come in every morning and get a Frappuccino and a croissant for her daughter and a latte for herself. She was constantly impatient because “the school bell was about to ring.” Every morning for three months.
One day, she literally started snapping her fingers at me as if I were a dog. She expected the customers in front of her to get out of the way and let her go first. The man in front of her matter of factly turned around and said, “I am in here every morning and every morning you act like you don’t know what time your own child’s school starts and expect the staff here to kiss your butt. That’s not how it works. Leave earlier and stop being such a witch.” She went ashen, then red, and started shaking and was about to go off on him when the rest of the people in line in front of him started clapping. She grabbed her daughter and said, “I am never coming back here!” I smiled and said, “Bless your heart, hun.” The guy who said exactly what I wanted to but couldn’t got free coffee and food that day.
20. No Regrets Though!
In college, I worked at KFC for about five months. One day, two young women walked into the store. It was a weekday evening and the store was relatively empty. They took approximately fifteen minutes to place an order for one bucket of wings. When I asked them to provide their pin for the credit card payment, they both completely ignored me as they kept chatting. Because the system would time out, after two completely-ignored polite reminders, I just blabbed “Excuse me miss, could you please provide the pin and complete the payment?” They were both irritated with that since that apparently was rude but they did ask for the machine to enter the pin but the transaction screen went off just before they could make the payment. When I re-swiped the card for the payment, they both started yelling thinking I was overcharging them. I politely reminded them that the transaction previously had failed so no cash would have been deducted.
They both kept yelling for two minutes until one of them finally said, “You servers are so stupid and uneducated. No wonder you have to work in a place like this.” I was hella pissed! I didn’t make a scene or say anything but I just said, “I am a graduate student with a triple major in Journalism, Psychology and English, miss. I do this job to make a few extra bucks but between you and me, you should do this job in order to learn some humility and some manners.” Needless to say, I got fired that very evening because as my store manager put it, the customer is always right. No regrets though!
19. The Free Donuts
My first job was working at a donut shop. One day it was just me and another girl working. Let’s call the girl Jenny for the sake of the story. I had just clocked in and the first customer I helped got a dozen donuts and a few of those were Boston creme donuts. She pays and then leaves. Five minutes later, she calls the store and Jenny answered the phone. The lady was upset and yelling about how the Boston creme donuts she ordered didn’t have any creme in them. Jenny said something about how strange that was and if she wanted to come back in we could check and see if there really wasn’t any creme in the donuts and if there wasn’t then we could switch them out and give her like an extra one for free. That just made the lady even more pissed. Jenny ended up in tears and was trying to play it cool but the lady hung up the phone.
A few minutes later, she walks in the door still pissed. I told Jenny I would talk to the lady. She was yelling about how I was making her waste gas, time, blah blah blah by coming back here. It turns out Jenny had given the lady some Boston cremes that we hadn’t filled yet. No big deal. I offered the lady a free dozen donuts for her trouble. She just laughed and then swore at me and left. Like…what. Why are you mad at me? I just offered to give you an extra dozen donuts for free for something that wasn’t even that big of a deal! It’s not like the Boston cremes are inedible now that they don’t have any creme in them; they are basically a chocolate frosted donut at that point. Still good. I don’t know what that lady’s problem was but needless to say, I was not the the one with the problem; she was. But seriously…who turns down a free dozen donuts?”
18. You Don’t Deserve My Sundae
It’s difficult to pick the single rudest thing anyone has ever done because when you’re dealing with the public, you come across rude people every day. A customer came in once and ordered a complicated sundae (one that is rarely ordered so I had to use the guide). All of a sudden, the customer starts screaming over the counter, “Are you freaking stupid? How complicated is it to make a sundae?” I ignored her and continued making her sundae, but she kept going. “It sure is taking you a while to make a simple sundae. I have somewhere to be; I can’t wait all day.”
I finally lost it and said, “You can make your sundae yourself because I’m not going to tolerate you screaming at me over the counter. I’m done helping you.” I walked away, and someone else took over.
17. You Really Can’t Buy Class
One time, I was working as a server during a big tourist weekend. The restaurant was packed with a pretty wide array of people, but the common factor was that this event attracted people with plenty of disposable income. A couple of middle-aged men simply would not let me leave their table. They kept regaling me with hilarious jokes about how “You, me, and him are probably the only people here who work!” Their intent was clearly not to call the other customers so independently wealthy that they could afford to come out and spend daddy’s money on such an event. Their presumption was that a bunch of hippies, cowboys, and racial minorities (of which I am one) were only able to be “out” (on a Saturday evening) due to unemployed laziness.
I would also get “You should go to school and learn math!” whenever I counted back change in a way they didn’t personally prefer (not when given incorrect change, just didn’t count it back in whatever cutesy way they liked). I had a Bachelor’s at the time. I also had a few people explode in rage under the assumption that I did not give them back the correct change before they counted their change. Not saying I never made a mistake, but I have to say I was lucky enough to never make a mistake when this type of person was at my register. I could not believe the absolute disgust they expressed that the “young person/stupid” cashier was capable of doing basic subtraction and using the register.
16. Tattoo Issues
The guy was probably in his seventies. He was next in line so I called him forward; he sort of looked the other way and pretended he hadn’t heard me. So I smiled and reached out to him, saying “Can I help?” very polite with an all-teeth grin. I had my sleeves rolled up, so he looked at my arm with pure disgust and said, “I’d like to be served by someone else.” I looked at him with feigned confusion and asked if there was a problem. “Your tattoos are vile. I’d like to be served by someone else.” So he buys his items from the (tattooed) cashier next to me, then returns to talk to me. “I would find you quite attractive if you hadn’t ruined yourself with such vile tattoos.”
“Okay,” I said “It’s a shame your opinion has zero impact on me at all, just like my tattoos have zero impact on you,” I smiled. Not only was this guy probably about 50 years older than me, he had been rude to me when I had been nothing but polite to him. I explained that to him, and that I thought he had made himself look a bit of a bigot. I then told him I thought being a bigot was much more unattractive than being tattooed and I smiled a fake, smug smile to him, and walked away.
15. You Want Ice Cream?
I worked at a steak house in Albuquerque. This approximately 50-year-old woman came in with her sister, brother-in-law, and their kids. She was one of those customers who think the word “server” means “personal servant” but fine, that’s part of the job, so I just rolled with it. They stayed for a REALLY long time. They were the last customers in the restaurant. I had cleared their table hours before, brought them the check, they decided to have another round of drinks but wanted the bill. Then they asked for dessert. I told them we had brownies or cake. Mean Customer told me “Your menu says ice cream. Have you ever read your menu? I want ice cream.” I told her yes, we did have ice cream, but our dessert freezer had been off-kilter and and maintenance was coming to work on it once all of the customers left (hint, hint) so I did not think the ice cream was up to par. She just gave me this icy look and said, “I want ice cream. Your menu says you have ice cream.” Her fellow diners tried to tell her there was an ice cream shop on the way home and they could stop there. Again, she told me, “I want ice cream. Bring me ice cream now!” I walked back to the kitchen and told all of the cooks this ridiculous story. I was just waiting for a few minutes so I could go back out and tell her it had all been thrown away.
Well, the kitchen staff was not having this. Hector was the lead that day. He looked at me with a wicked twinkle in his eye, “Well if this special lady wants her ice cream, then you better bring her ice cream. The customer is always right.” He put a giant but fancy glass bowl full of ice cream soup on the counter and reassured me that if we served it to her, she would never darken our door again. So I placed it on a tray and carried it to her table with much aplomb. Mean Customer beamed a cruel smile of victory as I approached the table. I set that bowl in front of her as if she were royalty. I handed her a clean spoon and began to walk away. “Oh, waitress!!! Come here NOW! This is serious!” She then showed me the runny cream in her fancy bowl. “This is melted! Why would you serve me melted ice cream? You do not deserve a job! Where is your manager?” Well, the manager was cleaning up the bar — and drinking — as we waited for them to leave so we could close. He looked at the lady and said, “Jen told you the freezer was broken and the ice cream was bad. You insisted that she bring it to you. I call that good service.” He refused to comp their meal. I received no tip but was so relieved that they finally left.
14. “No Wonder You’re Working Here!
I was working drive-through and the customer I was taking care of wasn’t clearly explaining what she wanted. There were a lot of modifications that she wanted on the sandwiches she ordered, so to clear up any miscommunication, I repeated the order back to her.
Well, she didn’t let me finish and instead drove right up to the window to yell at me. She said, “No wonder you’re working here! You probably don’t have an education! You’re stupid!” I was taken aback. I was a college freshman at the time.
13. Who’s The Piece Of Crap Here?
A guy came up to the register and ordered a cheeseburger, (you can’t mess that up right?). Well, I take his money give him his change and a minute later his cheeseburger.
A few seconds after I hand him the cheeseburger, he looks at me and goes,” You stupid inbreed piece of crap! I wanted a Big Mac!” I was 16 at the time and was horrified that a grown man would shout at a freaking kid over something that was not my fault. My manager came over and ripped this guy a new one for being so stupid.
12. With A Curve Motion
I’m sure I’ve had worse than this but this was my first rude customer so it stuck in my memory. I was 16 and an old obviously drunk guy comes in. He looks at me and goes, “Are you…?” And makes a curved motion from the top of his stomach to his crotch. So I ask “pregnant?” And he said yes. I tell him no, I’m not pregnant, and he says, “Oh well I guess I just thought so because you have a potbelly.”
I had recently gained some weight and was really sensitive to it. I didn’t know what to say, I just rang him up and after he left, I went into the bathroom and cried.
11. Clean Your Own Shoe
One time a customer took his drink off my tray causing the whole thing to tip and hot chocolate to go all over the floor.
When I came back to clean it up, he took off his shoe and told me to clean that too. I was like, “Nah, clean your own shoe using your ugly face, you jerk!”
10. It’s Not Even Entertaining
I had a customer dump a drink onto the floor specifically to be entertained by me mopping it up. There was a group of men who frequented the fast food restaurant I worked at in college. They were the sorts who were quite annoyed by the fact that they had to speak to a woman in everyday contexts. In the beginning, I was met with disdain. They’d try to tell the cooks behind me their order to avoid speaking to me. The policy was that we would only grant student discounts if students showed their IDs–and even if they were “repeat” customers, we weren’t allowed to remind them about the discount. To top it off, our general manager seemed to not have anything better to do than watch (and listen) to the cameras and recordings all day.
So, this group comes in every single day and “just so happens” to “forget” to show me their ID until I’ve taken their order. Which requires me to void their order, call the manager over and restart each and every time. The first time one of them realized they could inconvenience me in such a way, I witnessed the most sinister smile I’ve seen in my life. Then they would leave their garbage all over the table. No reason to pick it up, right? That’s obviously my job. But then the day came. The day that would test my patience as a minimum wage worker. We went through the standard, “Here’s my ID after you put in my order” ordeal. Then, full eye-contact, one of the guys walked back around the counter, took the top off his soft beverage and poured it onto the floor–with a smile. Then told me “to clean it up.” And, as a good employee, I was, I grabbed the mop and cleaned it up. Nope, no one said anything. No one stood up. I kept my head down and left quite a few months later in favor of a better job.
9. That I’m Slow
I was working at this Subway-style poke shop. I’d been there for a few months by then, and making a bowl is easy so anyone can do it just fine. A customer who seemed to be in a hurry came in and saw the manager telling me something about the menu/food.
I greeted her and grabbed a bowl to begin her order. Then she said, “Umm, can I have him make my bowl?” She just assumed that I was slow and couldn’t keep up to her speed or something. I was still offended at such a presumption.
8. Roll Your Own Burrito Next Time
There are customers at Chipotle that order extra everything, from rice to salsa and get upset about rolling burritos. I had one customer get so upset after he wanted extra hot salsa and guacamole because the burrito was too chunky and not long enough.
The customer wanted somebody else to roll it, but I was the veteran roller — a.k.a the only person who could close his burrito — and he thought he could roll it better. Even after I tried to make it better for him, I was over it. He could roll his own burrito for all I cared.
7. Stop Accusing Me!
I used to be a cashier in a theme park. Prices were quite high, but then again, you’re at a theme park. A woman and her four children came into my line with $80 worth of theme park food. When I announce the total, she accuses me of lying about the prices and says I must be trying to scam her, demands I void her order and ring up each person separately, so I don’t “scam” her.
I do so, again accused of trying to scam her, so I rotate my register to her field of view and show her line by line how much everything costs. At this point, she drops all the food in my line, tells me to deal with the mess as it’s my problem now and walks out.
6. This Dude Is Overreacting
I gave a dude a mild hot sauce packet on accident when he wanted the hottest and he called me a “freaking idiot who should go back to school and learn how to freaking read.”
I was in high school at the time and totally just thought he said “middle sauce.” What a sack of garbage. That was one of the many things that made me get out of the food industry.
5. How Much Of A Mistake I Was
Last Christmas, I was serving an older man who came in during a rush. The cooks had messed up his order, and I mistakenly hadn’t noticed. He cussed me out in front of multiple other people, cussed me out to my manager, and filed a complaint.
That was just the beginning. He found my Facebook page then proceeded to message my parents to tell them how much of a mistake I was.
4. “Sir” Is For?
Someone yelled at me because I asked them if they wanted an apple pie, and then after if they wanted ketchup. They were like, “No more questions!”
I also got yelled at because I called a man “sir.” The same man who threatened to slice my face because I wouldn’t sell him a milkshake for $2. Milkshakes cost $3.75.
3. Such A Disrespectful Act
I worked at McDonald’s from the age of 15 until I went to college at 18. In those three years, I witnessed so many things but there’s one story I’ll never forget. A customer got angry that one item was missing from her order and gave an attitude to the cashier that took her order.
They got into a minor argument, and the customer proceeded to throw her drink at my coworker and spit at her. My manager called the cops.
2. Chop Chop!
I was working as a cashier and a couple came through with a handle of Smirnoff. I scanned it and they said it was marked as a different price on the shelf. Per the protocol, I had the baggage kid run and check, and it turned out to be a sale tag that expired and hadn’t been removed from the shelf. No problem. I called a manager as I was processing a voided item (over 20 bucks so it needed a key) and the girl got impatient and said, “Come on now! Chop chop!”
My manager saw me put the bottle down and immediately knew I was about to say something. He silently elbowed me out of the way and finished the transaction himself while I turned away and stewed. After the couple left he told me, “I wouldn’t have done anything if you chewed her out for that, but I’m glad you didn’t make any extra work for me.”
1. You Saved Money
My coworker rang something up a little wonky and a customer didn’t like it. In the confusion and frustration of the moment, my coworker couldn’t hear one of his orders after that. He very rudely asked if she was deaf and made fun of her.
A manager came over to console her. The store owner actually came out too and told the guy the way she rang him up actually saved him money.